Patient Relations, Translators, and Hospitality Specialists at Kanad Hospital
Healthy Communities Transformed by the Love of God
Our Team
The Patient Advocate Team was created to fulfill an important role at Kanad Hospital where patients and their families can feel comfortable expressing their concerns without being judged. The team remains impartial to ensure everyone’s benefit.
- Supports patients and their families when an extra loving and caring hand is needed
- Participates in representing patients and their families during their visit or stay in the hospital, and becomes the voice of the patient, in reviewing patients’ concerns, complaints and compliments
- Interested in monitoring all patients’ notes, including patient satisfaction questionnaires and communicating with those who have needs or concerns
- Believes that patients’ voices will make a difference, so we seek to be an ambassador for each patient and family/li>
Translators
We at Kanad Hospital believe that patients’ involvement in their care is vital to improvement and a speedy recovery. With the many different cultures and nationalities existing in the UAE, Kanad Hospital has created this team to offer support to our patients in their preferred language by providing translation between doctors and patients.
The languages are:
- Arabic
- English
- Urdu
- Pashtu
- Hindi
- Baloushi
- Punjabi
- Bengali
Hospitality Specialists
Our Hospitality Specialists or “HAYAKUM” team is ready to welcome you with their amazing and generous smiles, serve you coffee and tea, fill you with joy and lift your spirits during your visit at Kanad Hospital. Come and see for yourself how they serve you from their heart!
GIVE US YOUR OPINION
COMPLAINTS, SUGGESTIONS AND COMPLIMENTS
Dear Kanad Patients and Familes:
It is your right to notify the hospital
administration of any concern or complaint you may have during your hospital stay or afterwards.
Please use the below box to submit your concerns in writing.
To submit a written concern, using our website, please follow the steps outlined below:
1. Fill out required details in the below box completely.
2. Describe your concern in detail.
3. You will receive a call from Patient Relations within 48 hours as an acknowledgement to your written concern.
Timeframe for the hospital investigations:
1. Non-medical complaints shall be reviewed within 20 days from the date of the complaint.
2. Medical complaints shall be reviewed within 15 days from the date of the complaint.
You can contact us at:
1. Patient Advocate: Call or WhatsApp 058 822 4956 from 9:00-22:00 from Sunday to Friday.
2. Email Address: patient.advocate@kanadhospital.org.
3. Main phone number: 03 713 1111
Get in Touch with Us Leave Your Feedback
If you feel your concern/complaint was not addressed by the hospital,
you may address your concern to the Department of Health – Abu Dhabi (DOH) by calling: 800555.
If you feel both Kanad Hospital and DOH have not resolved your concern adequately,
you can lodge a patient safety complaint with our JCI accreditation body at this link or scan the QR code.
